Introduction

Now that you know how to collect patient details, the next step is booking the appointment.

In this lesson, you will learn to offer dates and times, confirm bookings, and make sure every detail is clear for both you and the patient.

Why Appointment Scheduling Is Important

Making appointments in a clinic must be clear and organized.
Patients expect their booking to be correct, polite, and on time.
You must check details, confirm, and be professional in every step.

Key Phrases for Scheduling and Confirmation

Phrases like these make booking and checking appointments simple.

• “When would you like to come for your appointment?”

• “We have an opening on Monday at 10 o’clock. Is that good for you?”

• “Would you prefer morning or afternoon?”

Repeat details so there is no confusion.

• “Let me repeat your appointment: Monday, 10 a.m.”

• “Can I confirm you will come on 14 June at 2 p.m.?”

• “Is there anything else I can help you with?”

Ask these questions if you need to change or double-check details.

• “Sorry, that time is not available. Can we try another time?”

• “Could you please repeat the date?”

End the conversation in a polite, friendly way.

• “Thank you, Mr. Turner. We will see you then.”

• “Have a good day!”

Example Dialogue

See how a real appointment booking conversation sounds.

Receptionist: When would you like to come for your appointment?
Patient: I prefer Thursday afternoon.
Receptionist: We have 2 p.m. or 3:30 p.m. available. Which do you prefer?
Patient: 2 p.m. is good.
Receptionist: Great. So your appointment is Thursday, 2 p.m. Is that correct?
Patient: Yes, that’s correct.
Receptionist: Thank you, Mr. Turner. We will see you then!

Recap

• Offer appointment times clearly.

• Confirm all details with the patient.

• Clarify or correct if needed.

• Always close the conversation politely.

Great Work!

Now you are ready to practice making and confirming appointments.
Try the questions in Quiz 2.2 to check your new skills!