Introduction

Welcome back!

Now that you know the words for body parts, let’s learn how to ask about patient goals and changes in a kind and professional way. Sometimes, patients feel shy or nervous. We will practice how to help them feel comfortable.

Lesson Goals:

• Learn simple, neutral ways to ask about patient goals or wishes.

• Practice polite questions about changes or treatments.

• Recognize when a patient feels shy or unsure.

• Respond professionally and help patients feel safe.

1. Asking About Patient Goals

When you speak to a patient, you can ask:

• “Do you have a goal for your (“Body Part”)?”

• “Are you interested in learning about any treatments?”

• “Is there something you would like to change or improve?”

• “Would you like to know about Aesthetical options like Botox OR laser treatments?

• “Is there a result you hope for?”

Tip:

Always ask these questions in a gentle voice. Do not pressure the patient for answers.

2. Discussing Goals

See how staff and patients talk about goals in a simple, polite way.

Staff: Hello! Now that we talked about body areas, do you have any goals or changes in mind?
Patient: I am thinking about my skin.
Staff: Thank you for sharing. Would you like to hear about some treatments for the skin?
Patient: Yes, please.
Staff: We offer gentle options like laser or skin care. I can give you more information if you want.
Patient: That would be helpful.

3. Being Sensitive if the Patient is Shy

This guide shows you how to recognize shyness and use the best English for sensitive situations. Click to explore each topic.

4. Helping a Shy Patient

This example shows a caring way to talk to a patient who is nervous.

Staff: Would you like to talk about any goals today?
Patient: (Looks down, says nothing)
Staff: That’s okay. You can take your time. If you want to talk later, I am here to help.
Patient: Thank you.
Staff: You’re welcome. Your comfort is important to us.

5. Polite Questions for Sensitive Situations

These phrases help you ask about goals without making patients uncomfortable.

• “Would you like to talk about any changes or leave it for another day?”

• “Is there a treatment you are curious about?”

• “Would you like information about any of the treatments we offer?”

• “Only share what you feel comfortable with.”

6. Tips for Professional Communication

These best practices help keep your communication clear and supportive.

• Always use simple, friendly English.

• Let the patient choose what they want to discuss.

• Never ask personal questions if the patient seems uncomfortable.

• Your job is to make the patient feel safe and respected.

Lesson Recap & Transition

Great job!

In this lesson, you learned how to talk about patient goals and changes in a polite, sensitive way. You also practiced how to support patients who feel shy or unsure.
Next, you will review these skills in the Quiz 3.2.